Privacy Policy
Your Data, Your Rights

1 Data We Collect

When you interact with the jaya9 bat platform — whether during registration, account use, or customer support — we collect certain categories of personal data. This section describes each category in full so you understand exactly what information jaya9 bat holds about you.

1.1 Registration & Identity Data

When you create a jaya9 bat account, we collect your full legal name, date of birth, residential address (including district, division, and Bangladesh postal code), email address, and mobile phone number. This data is required to create and manage your account, and to verify your identity in accordance with our KYC obligations.

1.2 Financial & Payment Data

To process deposits and withdrawals, jaya9 bat collects data relating to your payment methods. This includes bKash wallet numbers, Nagad wallet numbers, Rocket account references, Upay identifiers, and masked card details (card type, last four digits, expiry month/year) for Visa and Mastercard transactions. Full card numbers and CVV codes are never stored by jaya9 bat — these are handled exclusively by our PCI-DSS compliant payment processing partners.

1.3 KYC Verification Documents

As part of our identity verification process, we may collect copies of government-issued identity documents, including your Bangladesh National Identity Card (NID), passport, or driver's licence, as well as proof-of-address documents such as utility bills or bank statements. These documents are stored securely and used solely for verification and anti-fraud purposes.

1.4 Gaming & Betting Activity Data

We record data relating to your activity on the jaya9 bat platform, including the games you play, bet amounts, wager history, session durations, win/loss outcomes, bonus claims, and responsible gaming settings. This data is used to personalise your experience, detect problem gambling patterns, and comply with our internal risk management obligations.

1.5 Technical & Device Data

When you access jaya9 bat, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, time zone (Bangladesh Standard Time, UTC+6), referring URL, and session timestamps. This data is used for fraud detection, platform security, and performance optimisation.

1.6 Communications Data

If you contact jaya9 bat via our customer support channels — including live chat, email ([email protected]), or any internal messaging facility — we retain records of that communication, including the content of messages exchanged, timestamps, and the support agent who handled your query.

Data Category	Examples	Primary Purpose
Identity Data	Full name, date of birth, NID number	Account creation, KYC verification
Contact Data	Email address, mobile number	Account communication, support
Financial Data	bKash number, masked card details	Deposit & withdrawal processing
KYC Documents	NID scan, passport copy	Age & identity verification
Gaming Activity	Bet history, session data, win/loss	Personalisation, responsible gaming
Technical Data	IP address, device type, browser	Security, fraud prevention
Communications	Support chat logs, email threads	Service improvement, dispute resolution

2 How We Use Your Data

jaya9 bat uses the personal data we collect only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The following sets out the primary purposes for which we use your data:

• Account Management: To create, maintain, and administer your jaya9 bat player account, including processing your registration, managing your preferences, and facilitating secure login.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to execute your withdrawal requests to your verified payment accounts.
• Identity Verification (KYC): To verify your age, identity, and residential address in compliance with our know-your-customer obligations, including verification that you are 18 years of age or older.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, and other security threats to our platform and player community.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling behaviour, to enforce responsible gaming limits you have set, and to provide self-exclusion mechanisms on request.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and provide technical assistance.
• Platform Personalisation: To personalise your experience on jaya9 bat, including displaying relevant game recommendations, promotions, and content based on your activity history.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as BPL cricket season offers or Eid promotions) where you have provided consent to receive such communications. You may opt out of marketing communications at any time via your account settings or by contacting support.
• Legal & Regulatory Compliance: To comply with applicable legal obligations, including responding to lawful requests from regulatory and law enforcement authorities.
• Platform Analytics & Improvement: To analyse usage patterns, identify technical issues, and improve the performance, reliability, and user experience of the jaya9 bat platform.

3 Data Sharing & Disclosure

jaya9 bat does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processing Partners

To process deposits and withdrawals, jaya9 bat shares relevant transaction data with our authorised payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile money services and the card networks supporting Visa and Mastercard transactions. These partners are contractually bound to process your data only for payment facilitation purposes and to maintain appropriate security standards.

3.2 Identity Verification Providers

To perform KYC checks, jaya9 bat may share identity document data with third-party identity verification service providers. These providers are engaged under strict data processing agreements and are prohibited from using your data for any purpose other than the verification service they provide to jaya9 bat.

3.3 Game Content Providers

jaya9 bat integrates games and betting products from third-party game studios including Pragmatic Play, Evolution Gaming, Netent, Microgaming, Ezugi, and Spribe. When you play games provided by these studios, certain session and gameplay data may be shared with the relevant studio for the purpose of game operation, auditing, and regulatory compliance. These studios operate their platforms under their own privacy frameworks and data security standards.

3.4 Legal & Regulatory Authorities

jaya9 bat may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally required to do so, where disclosure is necessary to protect the rights, property, or safety of jaya9 bat, its players, or the public, or where we have a good-faith belief that such disclosure is required to comply with applicable law.

3.5 Business Transfers

In the event that jaya9 bat undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via their registered email address in advance of any such transfer and will ensure the receiving entity is bound by privacy obligations no less protective than those described in this policy.

4 Cookies & Tracking

jaya9 bat uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session continuity, and gather analytical data about platform performance. This section explains the types of cookies we use and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files that are stored on your device (desktop, laptop, smartphone, or tablet) when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain your login session. jaya9 bat uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform operation — session management, login authentication, security tokens	Session / up to 24 hours
Functional Cookies	Remember your preferences — language settings, display options, responsible gaming limit reminders	Up to 90 days
Analytics Cookies	Measure platform performance, track page views, identify navigation issues	Up to 12 months
Fraud Detection Cookies	Identify suspicious access patterns, detect automated bots, protect against account takeover	Up to 12 months

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification when a cookie is set. Please note that disabling essential cookies may impair the functionality of the jaya9 bat platform, including your ability to maintain a logged-in session and access your account balance.

To manage cookies on common browsers used in Bangladesh, access the Settings or Privacy menu of your preferred browser — Chrome, Firefox, Samsung Internet, or Opera Mini — and navigate to the Cookies or Site Data section to adjust your preferences.

5 Data Retention

jaya9 bat retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Account & Identity Data: Retained for the duration of your active account plus a minimum of five years following account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC Documents: Retained for a minimum of five years from the date of verification, or longer where required by applicable law.
• Financial Transaction Records: Retained for a minimum of seven years from the date of the transaction, in line with standard financial record-keeping requirements.
• Gaming Activity Data: Retained for the duration of your active account plus three years following closure, for responsible gaming monitoring and dispute resolution purposes.
• Customer Support Communications: Retained for three years from the date of the last communication in a support thread.
• Technical & Device Logs: Retained for up to 13 months from the date of collection, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for five years from the date of consent, or until consent is withdrawn.

Upon expiry of the applicable retention period, your personal data is either securely deleted from jaya9 bat systems or anonymised such that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

6 Your Privacy Rights

As a registered user of jaya9 bat, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data jaya9 bat holds about you. We will provide this in a structured, commonly used format within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain data directly through your account settings panel.
• Right to Erasure: You have the right to request that jaya9 bat delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 5 above.
• Right to Restrict Processing: In certain circumstances, you have the right to request that jaya9 bat restrict the processing of your personal data — for example, while the accuracy of the data is being contested.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider where technically feasible.
• Right to Withdraw Consent: Where jaya9 bat processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the lawful basis, unless jaya9 bat can demonstrate compelling legitimate grounds that override your interests.

jaya9 bat will respond to all verified data rights requests within 30 days. In cases of complex or high-volume requests, we may extend this period by a further 30 days, and will notify you of the extension and the reason for it within the initial 30-day window.

7 Data Security

jaya9 bat implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. The following measures form the core of our data security framework:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and jaya9 bat servers is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that your credentials, payment details, and personal information cannot be intercepted during transmission.
• Encrypted Data Storage: Sensitive personal data, including identity documents and payment method references, is stored in encrypted form in our secure server infrastructure. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within jaya9 bat's internal systems is restricted on a strict need-to-know basis. All staff members with data access undergo background checks and are bound by confidentiality obligations.
• Multi-Factor Authentication: Administrative access to jaya9 bat's internal data systems requires multi-factor authentication (MFA) to prevent unauthorised staff access in the event of credential compromise.
• Fraud Detection Systems: jaya9 bat operates real-time fraud detection and anomaly monitoring systems that flag unusual account activity, suspicious login patterns, and potentially fraudulent transactions for immediate investigation.
• Regular Security Audits: jaya9 bat's platform and data infrastructure are subject to periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jaya9 bat will notify affected users without undue delay and will provide clear guidance on protective steps you can take.

While jaya9 bat takes every reasonable step to protect your data, no digital platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your jaya9 bat account and never share your login credentials with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].

8 Policy Updates & Contact

jaya9 bat reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made to this policy, we will notify registered users via the email address associated with their jaya9 bat account and will publish the updated policy on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how jaya9 bat protects your personal data. Your continued use of the jaya9 bat platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the revised terms.

Previous versions of this Privacy Policy are available on request by contacting our support team. jaya9 bat maintains an internal version history of all policy documents for audit and compliance purposes.

Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jaya9 bat processes your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available inside the jaya9 bat platform after login
• Response Time: Within 24 hours for general queries; within 30 days for formal data rights requests